Can I have words/dates added to my pendant at a later date?
Of course, as long as there’s room on the pendant to include what you wish to add, and the existing words/dates have not been centered on a circle pendant.  Once multiple words/dates are centered on a circle pendant, you can’t add another name without affecting the centering.

Is there any cost to have additional words/dates added at a later date?
Nope, just the cost of shipping it to and from citrus!

Can I choose upper and lower case letters?
All stamping is done in upper case in the font that you see in the photographs. However, there are two sizes of type: 1/16” (as seen in the photos) and 3/32”. Unless you request otherwise, the smaller type (1/16”) is used. However, the stamping looks nice if the first letter in each word is in the larger type. If you would like your pendant stamped this way, please specify these instructions in the Additional Stamping Instructions box after you add the item to your cart.  The larger font is not recommended for the tart or slice pendants, as it tends to break the continuity of the circle.

There’s a  pendant that I really like, but it won’t fit all of the words that I want to include.  Any suggestions?
Consider using initials or an abbreviated name instead.  A shorter nick name may be fun too!

Do you have any special symbols or characters that can be stamped?
Besides alpha and numeric stamps, we have 3 additional stamps:   -   &   .

Silver Care & Tarnish
Will my  silver tarnish?
Yes, all sterling silver will tarnish.  Wearing it is the best way to minimize tarnish.  When you’re not wearing it, store it in an airtight bag with an anti-tarnish strip (you will receive one with your shipment).  Storing it in a bag is also the best way to minimize scratching when you store your citrus jewellery; it may scratch if it rubs against other hard metals in your jewellery box.

What’s an anti-tarnish strip?
It’s a special type of paper that protects silver against tarnish.  It neutralizes tarnish-causing sulphur gases (it’s good to use with your good silver cutlery too!).  You will receive one in the airtight bag with your shipment.  The piece of paper is small, but that’s all you need!  It works for about 6 months.  You can find the anti-tarnish strips where jewellery cleaning products are sold (larger grocery stores and hardware stores should carry it).

How should I clean my silver?
Frequently wash with soap (phosphate-free) and water.  Dry immediately.  A jewellery polishing cloth will remove light tarnish, and can be found where jewellery cleaning products are sold.  For heavier tarnish, use an Anti-tarnish cream such as Twinkle, it’s great for removing the heavy duty tarnish.

Should I use chemical dips to remove tarnish?
No.  Although these dips remove tarnish at an accelerated rate, they are too strong and you may end up removing an important layer of the silver’s surface.  When this happens, your silver will tarnish more quickly in the future.

Can I use toothpaste to clean my silver?
No, toothpaste contains ingredients that are too abrasive and may scratch your silver.

Will exposure to water and soap damage my silver product over time?
No, as long as you’re using a phosphate-free detergent and it is dried immediately your silver should not be damaged.  However, salt water, humidity and sunscreen will accelerate tarnish.

Method of Payment
How do I pay for my  products?
Payment can be made via PayPal, which allows you to securely use your credit card (Visa, Mastercard, AMEX) without even setting up a PayPal account, and it’s free!  You can also pay from your existing PayPal account if you have one, or choose to set one up.  Check out the PayPal site for more info. www.paypal.com.  As an  alternative, you can pay by money order.  Sorry, we do not accept personal cheques.

Choosing a Chain
I’m not sure which chain style to choose with my pendant, any suggestions for what looks best?
It’s really a personal choice, we love them all!  However, we would suggest that lighter chains (cylinder ball) only be ordered with lighter pendants (zest, tart, zing & sweet) for aesthetic reasons and for greater strength and durability.  However, the heavier chains look great with all pendants. Please note that the snake chain may kink if it gets into the hands of little ones who have a greater tendency to pull or squeeze a chain.  If you’re often around babies or toddlers, the snake chain is not recommended.

I’m not sure what length of chain to buy.  Any suggestions?
If you’re buying for yourself, consider where you would like the pendant to sit.  If you like the look of a shorter necklace, the 16” would probably be best (this would sit just around the top of a crew neck shirt).  If you like to wear a longer necklace, or often wear U or V neck shirts, an 18” chain may be more suitable.  If you like the look of an even longer chain, longer lengths are available in some styles; up to 36”!  30" and 36" chains look beautiful doubled around the neck.  If you're planning to order a longer chain for doubling, consider a 30" as a small size and 36" as large.  A few chain styles are available in 14”.  This would only be suitable for a girl or adolescent, or a very petite adult with a small neck.  Also, consider the build of your body.  If you have a larger build, a 16” chain may seem a little snug.
If you’re buying for someone else, consider the suggestions above based on the individual you’re buying for. Still stuck? Consider a gift certificate instead.  Then they can choose what they want!

Gift Certificates
How do I purchase a gift certificate?
Gift certificates are purchased just like any other item in our store.  Once purchased and your payment has been confirmed by , you will receive an email letting you know that the value of the gift certificate has been added to your own personal gift certificate account.  Once you login to your  account, you will notice that the amount of the gift certificate is posted at the top of the web page; you can't miss it!  There will also be a link allowing you to send the gift certificate to a friend. 

How do I send a gift certificate?
Login to your account after receiving an email confirmation that the gift certificate has been added to your gift certificate account.  Click on Want to send it to a friend? at the top of the page.  When you send a gift certificate, you need to specify the following:
1.  The name of the person you are sending the gift certificate to.
2.  The email address of the person you are sending the gift certificate to.
3.  The amount you want to send. (you don't have to send the full amount that is in your gift certificate account)
4.  A short message which will appear in the email.

How do I buy with a gift certificate?
If you have funds in your gift certificate account, you can use those funds to purchase other items in our store. On the Payment Information page at checkout, you can choose to pay using your gift voucher.  Please note, you will still have to select another payment method if there is not enough in your gift certificate account to cover the cost of your purchase.  If you have more funds in your gift certificate account than the total cost of your purchase the balance will be left in your gift certificate account for future use.  You can either apply it to a future purchase, or send it to a friend.

How do I redeem a gift certificate?
If you receive a gift certificate by email it will contain details of who sent you the gift certificate, and possibly a short message from them.  The email will also contain the gift certificate redeem number. It is probably a good idea to print out this email for future reference. You can now redeem the gift certificate in one of two ways:
1. By clicking on the link contained within the email for this express purpose.  You will be requested to create an account (or login if you already have one), before the gift certificate is validated and placed in your gift certificate account ready for you to spend it on whatever you want.
2. On the Payment Information page at checkout there is a box to enter a redeem code.  Enter the code from the email here, and click the redeem button. The code will be validated and added to your gift certificate account. You can then use the amount to purchase any item from our store any time you like!


More neat info
What's a removable clasp, and do I want that?
All beaded necklaces are shipped with a removable bail (what attaches the pendant to the toggle).  It can be opened by hand so the pendant can easily be removed from the toggle giving you the flexibility to wear the beads with or without the pendant, or the pendant with a different chain.  Because it’s removable, it will loosen from frequent opening and closing.  You will need to check it regularly and squeeze it with a pair of pliers from time to time so it remains tight.  If you would prefer to have a more secure jump ring (removed with 2 pairs of pliers only), please indicate “secure jump ring” in the Additional Stamping Instructions box after entering the words/dates to stamp.

Can products be purchased at a retail store?
All products are available online.  Citrus pendants and beaded necklaces only are on display and can be purchased and/or picked-up at La Perlerie, located at 401 Jane Street (Jane & Annette) Toronto, 416.762.2333.  Tummies to Tots in London, Ontario also has a limited selection of Citrus products available in-store.
 
Is sterling silver 100% silver?
No.  Pure silver is quite soft.  Sterling silver is 925, which means that it’s more than 90% pure silver and the remainder is made up of metal alloy, such as copper and zinc.  The alloy strengthens the metal.

I’m purchasing the  silver as a gift.  Can I have it gift wrapped?
Yes!  All products are beautifully packaged and ready to give as a gift.  Even if you’re ordering it for yourself, we want you to have fun opening it too.  And the packaging is free!

How can I find out more?
Please send your questions to assistance@citrussilver.com.